Learnership Duration: 12 months
Credits: 165
Contact Sessions: Minimum Contact Session, including remediation (if required), and POE Building for this
Qualification is 95 Days
Accrediting SETA: Media, Information and Communication Technology Sector Education & Training
Authority
The purpose of this qualification to develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth).
- Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
- Understand the role of technology in the business context.
- Demonstrate basic application support skills.
- Demonstrate operating system support skills.
- Demonstrate network support skills.
- Relate business problems and information technology solutions.
- Demonstrate appropriate technical reporting skills.
- Demonstrate appropriate customer care in the context of IT support.
- Function appropriately in a change management process within a support team.
- Demonstrate hardware support skills for server computers.
- Demonstrate an understanding of Systems Support contextualized within a selected work area.
Credit Accumulation Transfer (CAT): 48573 CAT exemption is only applicable to approved learners.
Approved learners will have reduced contact days. Learners who do not meet the CAT requirements will be required to complete Communication and Mathematics Clusters.
FISA Requirements:
Final Integrated Summative Assessmentis requirement for the successful completion of this learnership.
Recognition of Prior Learning (RPL):
RPL is available for this qualification.
Entry Criteria:
Grade 12
- Communication at NQF Level 3.
- Mathematical Literacy at NQF Level 3.
- Computer Literacy at NQF Level 3.
The qualification consists of a minimum of 147 credits and has been designed in accordance with the SAQA regulations and
- All fundamental unit standards are compulsory for this qualification. (40 credits)
- All core unit standards are compulsory. (77 credits)
- Elective unit standards totalling a minimum of 30 credits needs to be completed.
- Hardware: Access to a computer, display monitor / keyboard / mouse / printer.
- Software: Windows 7 OS system | MS Office 2010 | Printer
- Driver (Where applicable)
Target Market: Technician • Network Technician • Network Engineer • Junior Server support engineer
Support Technician • IT foreign forensics • IT Security Analyst
Mentor Requirements: Mentor must have at least 5 years’ experience in a Business Administration or similar environment.
Workplace Requirements: Learners must be exposed to all outcomes related to this qualification.